PRIVACY POLICY
Last updated July
11, 2024
This privacy
notice for Rhino Shield CRM LLC ("we," "us," or
"our"), describes how and why we might collect, store, use, and/or
share ("process") your information when you use our services
("Services"), such as when you:
•
Visit
our website at rhinoshieldcrm.com, or any website of ours that links to this privacy
notice
•
Download
and use our mobile application (Rhino Shield CRM), or any other application of
ours that links to this privacy notice
•
Engage
with us in other related ways, including any sales, marketing, or events
Questions or
concerns? Reading this privacy notice will help you understand your privacy
rights and choices. If you do not agree with our policies and practices, please
do not use our Services. If you still have any questions or concerns, please
contact us at support@rhinoshieldcrm.com.
SUMMARY OF KEY
POINTS
This summary
provides key points from our privacy notice, but you can find out more details
about any of these topics by clicking the link following each key point or by
using our table of contents below to find the section you are looking for.
What personal
information do we process? When you visit, use, or navigate our Services, we may
process personal information depending on how you interact with us and the
Services, the choices you make, and the products and features you use. Learn more
about personal information you disclose to us.
Do we process any
sensitive personal information? We do not process sensitive
personal
information.
Do we collect any
information from third parties? We do not collect any information from
third parties.
How do we process
your information?
We process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with
law. We may also process your information for other purposes with your consent.
We process your information only when we have a valid legal reason to do so.
Learn more about how we process your information.
In what situations
and with which parties do we share personal information? We may share
information in specific situations and with specific third parties. Learn more about
when and with whom we share your personal information.
How do we keep
your information safe? We have organizational and technical processes and
procedures in place to protect your personal information. However, no electronic
transmission over the internet or information storage technology can be guaranteed
to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals,
or other unauthorized third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Learn more about
how we keep your information safe.
What are your
rights?
Depending on where you are located geographically, the applicable privacy law
may mean you have certain rights regarding your personal information. Learn
more about your privacy rights.
How do you
exercise your rights?
The easiest way to exercise your rights is by submitting a data subject access
request, or by contacting us. We will consider and act upon any request in
accordance with applicable data protection laws.
Want to learn more
about what we do with any information we collect? Review the privacy
notice in full.
TABLE OF CONTENTS
1.
WHAT INFORMATION DO WE COLLECT?
2.
HOW DO WE PROCESS YOUR INFORMATION?
3.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5.
HOW LONG DO WE KEEP YOUR INFORMATION?
6.
HOW DO WE KEEP YOUR INFORMATION SAFE?
7.
DO WE COLLECT INFORMATION FROM MINORS?
8.
WHAT ARE YOUR PRIVACY RIGHTS?
9.
CONTROLS FOR DO-NOT-TRACK FEATURES
10.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11.
DO WE MAKE UPDATES TO THIS NOTICE?
12.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13.
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1.
WHAT
INFORMATION DO WE COLLECT?
Personal
information you disclose to us
In Short: We
collect personal information that you provide to us. We collect personal
information that you voluntarily provide to us when you register on
the Services,
express an interest in obtaining information about us or our products and Services,
when you participate in activities on the Services, or otherwise when you contact
us.
Personal
Information Provided by You. The personal information that we collect depends
on the context of your interactions with us and the Services, the choices you make,
and the products and features you use. The personal information we collect may include
the following:
•
names
•
phone numbers
•
email addresses
•
mailing addresses
•
job titles
•
usernames
•
passwords
•
contact preferences
•
contact or authentication data
•
debit/credit card numbers
Sensitive
Information. We do not process sensitive information.
Payment Data. We
may collect data necessary to process your payment if you choose to make
purchases, such as your payment instrument number, and the security code associated
with your payment instrument. All payment data is handled and stored by Stipe.
You may find their privacy notice link(s) here: https://stripe.com/privacy.
Application Data.
If you use our application(s), we also may collect the following information if
you choose to provide us with access or permission:
• Geolocation
Information. We may request access or permission to track location based information
from your mobile device, either continuously or while you are using our mobile
application(s), to provide certain location-based services. If you wish to
change our access or permissions, you may do so in your device's settings.
This information
is primarily needed to maintain the security and operation of our application(s),
for troubleshooting, and for our internal analytics and reporting purposes.
All personal
information that you provide to us must be true, complete, and accurate, and
you must notify us of any changes to such personal information.
Information
automatically collected
In Short: Some
information — such as your Internet Protocol (IP) address and/or browser and
device characteristics — is collected automatically when you visit our Services.
We automatically
collect certain information when you visit, use, or navigate the Services. This
information does not reveal your specific identity (like your name or contact
information) but may include device and usage information, such as your IP address,
browser and device characteristics, operating system, language preferences, referring
URLs, device name, country, location, information about how and when you use
our Services, and other technical information. This information is primarily
needed to maintain the security and operation of our Services, and for our
internal analytics and reporting purposes.
Like many
businesses, we also collect information through cookies and similar technologies.
The information we
collect includes:
•
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and
performance information our servers automatically collect when you access or
use our Services and which we record in log files. Depending on how you interact
with us, this log data may include your IP address, device information, browser
type, and settings and information about your activity in the Services (such as
the date/time stamps associated with your usage, pages and files viewed,
searches, and other actions you take such as which features you use), device
event information (such as system activity, error reports (sometimes called
"crash dumps"), and hardware settings).
•
Device Data. We collect device data such as information about your computer, phone,
tablet, or other device you use to access the Services. Depending on the device
used, this device data may include information such as your IP address (or
proxy server), device and application identification numbers, location, browser
type, hardware model, Internet service provider and/or mobile carrier, operating
system, and system configuration information.
•
Location Data. We collect location data such as information about your device's
location, which can be either precise or imprecise. How much information we collect
depends on the type and settings of the device you use to access the Services.
For example, we may use GPS and other technologies to collect geolocation data
that tells us your current location (based on your IP address). You can opt out
of allowing us to collect this information either by refusing access to the
information or by disabling your Location setting on your device. However, if
you choose to opt out, you may not be able to use certain aspects of the
Services.
2. HOW DO WE
PROCESS YOUR INFORMATION?
In Short: We
process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with law.
We may also process your information for other purposes with your consent. We
process your personal information for a variety of reasons, depending on how
you interact with our Services, including:
•
To
facilitate account creation and authentication and otherwise manage user
accounts. We may process your information so you can create and log in to your
account, as well as keep your account in working order.
•
To
deliver and facilitate delivery of services to the user. We may process your
information to provide you with the requested service.
•
To
respond to user inquiries/offer support to users. We may process your information
to respond to your inquiries and solve any potential issues you might have with
the requested service.
•
To
send administrative information to you. We may process your information to send
you details about our products and services, changes to our terms and policies,
and other similar information.
•
To
fulfill and manage your orders. We may process your information to fulfill and
manage your orders, payments, returns, and exchanges made through the Services.
•
To
enable user-to-user communications. We may process your information if you
choose to use any of our offerings that allow for communication with another user.
•
To
send you marketing and promotional communications. We may process the personal
information you send to us for our marketing purposes, if this is in accordance
with your marketing preferences. You can opt out of our marketing emails at any
time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?"
below.
·
To
deliver targeted advertising to you. We may process your information to develop
and display personalized content and advertising tailored to your interests,
location, and more.
•
To
protect our Services. We may process your information as part of our efforts to
keep our Services safe and secure, including fraud monitoring and prevention.
•
To
evaluate and improve our Services, products, marketing, and your experience. We
may process your information when we believe it is necessary to identify usage
trends, determine the effectiveness of our promotional campaigns, and to
evaluate and improve our Services, products, marketing, and your experience.
•
To
identify usage trends. We may process information about how you use our Services
to better understand how they are being used so we can improve them.
·
To
determine the effectiveness of our marketing and promotional campaigns. We may
process your information to better understand how to provide marketing and
promotional campaigns that are most relevant to you.
•
To
comply with our legal obligations. We may process your information to comply
with our legal obligations, respond to legal requests, and exercise, establish,
or defend our legal rights.
3. WHEN AND WITH
WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may
share information in specific situations described in this section and/or with
the following third parties. We may need to share your personal information in
the following situations:
•
Business
Transfers. We may share or transfer your information in connection with, or
during negotiations of, any merger, sale of company assets, financing, or acquisition
of all or a portion of our business to another company.
•
When
we use Google Maps Platform APIs. We may share your information with certain
Google Maps Platform APIs (e.g., Google Maps API, Places API). We obtain and
store on your device ("cache") your location. You may revoke your
consent anytime by contacting us at the contact details provided at the end of
this document.
•
Business
Partners. We may share your information with our business partners to offer you
certain products, services, or promotions.
4. DO WE USE
COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We may
use cookies and other tracking technologies to collect and store your
information.
We may use cookies
and similar tracking technologies (like web beacons and pixels) to gather
information when you interact with our Services. Some online tracking technologies
help us maintain the security of our Services and your account, prevent crashes,
fix bugs, save your preferences, and assist with basic site functions.
We also permit
third parties and service providers to use online tracking technologies on our
Services for analytics and advertising, including to help manage and display advertisements,
to tailor advertisements to your interests, or to send abandoned shopping cart
reminders (depending on your communication preferences). The third parties and
service providers use their technology to provide advertising about products
and services tailored to your interests which may appear either on our Services
or on other websites.
To the extent
these online tracking technologies are deemed to be a
"sale"/"sharing" (which includes targeted advertising, as
defined under the applicable laws) under applicable US state laws, you can opt
out of these online tracking technologies by submitting a request as described
below under section "DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY
RIGHTS?"
Specific
information about how we use such technologies and how you can refuse certain
cookies is set out in our Cookie Notice. Google Analytics
We may share your
information with Google Analytics to track and analyze the use of the Services.
To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.
For more information on the privacy practices of Google, please visit the Google
Privacy & Terms page.
5. HOW LONG DO WE
KEEP YOUR INFORMATION?
In Short: We keep
your information for as long as necessary to fulfill the purposes outlined in
this privacy notice unless otherwise required by law.
We will only keep
your personal information for as long as it is necessary for the purposes set
out in this privacy notice, unless a longer retention period is required or permitted
by law (such as tax, accounting, or other legal requirements). No purpose in this
notice will require us keeping your personal information for longer than twenty
four (24) months past the termination of the user's account.
When we have no
ongoing legitimate business need to process your personal information, we will
either delete or anonymize such information, or, if this is not possible (for
example, because your personal information has been stored in backup archives),
then we will securely store your personal information and isolate it from any further
processing until deletion is possible.
6. HOW DO WE KEEP
YOUR INFORMATION SAFE?
In Short: We aim
to protect your personal information through a system of organizational and
technical security measures.
We have
implemented appropriate and reasonable technical and organizational security
measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic
transmission over the Internet or information storage technology can be guaranteed
to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals,
or other unauthorized third parties will not be able to defeat our security and
improperly collect, access, steal, or modify your information. Although we will
do our best to protect your personal information, transmission of personal
information to and from our Services is at your own risk. You should only
access the Services within a
secure
environment.
7. DO WE COLLECT
INFORMATION FROM MINORS?
In Short: We do
not knowingly collect data from or market to children under 18 years of age.
We do not
knowingly collect, solicit data from, or market to children under 18 years of age,
nor do we knowingly sell such personal information. By using the Services, you represent
that you are at least 18 or that you are the parent or guardian of such a minor
and consent to such minor dependent’s use of the Services. If we learn that
personal information from users less than 18 years of age has been collected,
we will deactivate the account and take reasonable measures to promptly delete
such data from our records. If you become aware of any data we may have
collected from children under age 18, please contact us at support@rhinoshieldcrm.com.
8. WHAT ARE YOUR
PRIVACY RIGHTS?
In Short: You may
review, change, or terminate your account at any time, depending on your
country, province, or state of residence.
Withdrawing your
consent: If we are relying on your consent to process your personal
information, which may be express and/or implied consent depending on the applicable
law, you have the right to withdraw your consent at any time. You can withdraw
your consent at any time by contacting us by using the contact details provided
in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please
note that this will not affect the lawfulness of the processing before its withdrawal
nor, when applicable law allows, will it affect the processing of your personal
information conducted in reliance on lawful processing grounds other than
consent.
Opting out of
marketing and promotional communications: You can unsubscribe from our
marketing and promotional communications at any time by clicking on the unsubscribe
link in the emails that we send, or by contacting us using the details provided
in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You
will then be removed from the marketing lists. However, we may still communicate
with you — for example, to send you service-related messages that are necessary
for the administration and use of your account, to respond to service requests,
or for other non-marketing purposes.
Account
Information
If you would at
any time like to review or change the information in your account or terminate
your account, you can:
•
Log
in to your account settings and update your user account.
•
Contact
us using the contact information provided.
Upon your request
to terminate your account, we will deactivate or delete your account and
information from our active databases. However, we may retain some information in
our files to prevent fraud, troubleshoot problems, assist with any
investigations, enforce our legal terms and/or comply with applicable legal
requirements.
Cookies and
similar technologies: Most Web browsers are set to accept cookies by default.
If you prefer, you can usually choose to set your browser to remove cookies and
to reject cookies. If you choose to remove cookies or reject cookies, this
could affect certain features or services of our Services.
If you have
questions or comments about your privacy rights, you may email us at support@rhinoshieldcrm.com.
9. CONTROLS FOR
DO-NOT-TRACK FEATURES
Most web browsers
and some mobile operating systems and mobile applications include a
Do-Not-Track ("DNT") feature or setting you can activate to signal
your privacy preference not to have data about your online browsing activities
monitored and collected. At this stage, no uniform technology standard for
recognizing and implementing DNT signals has been finalized. As such, we do not
currently respond to DNT browser signals or any other mechanism that
automatically communicates your choice not to be tracked online. If a standard
for online tracking is adopted that we must follow in the future, we will
inform you about that practice in a revised version of this privacy notice.
California law
requires us to let you know how we respond to web browser DNT signals. Because
there currently is not an industry or legal standard for recognizing or honoring
DNT signals, we do not respond to them at this time.
10. DO UNITED
STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you
are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana,
Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas,
Utah, or Virginia, you may have the right to request access to and receive details
about the personal information we maintain about you and how we have processed
it, correct inaccuracies, get a copy of, or delete your personal information. You
may also have the right to withdraw your consent to our processing of your personal
information. These rights may be limited in some circumstances by applicable law.
More information is provided below.
Categories of
Personal Information We Collect
We have collected
the following categories of personal information in the past twelve (12)
months:
|
Examples |
Collected |
|
|
A. Identifiers |
Contact details, such as real
name, alias, postal address, telephone or mobile
contact number, unique
personal identifier, online identifier,
Internet Protocol address, email address, and account
name |
YES |
|
B. Personal information as defined in the California Customer Records statute |
Name, contact information, education, employment, employment history, and financial information |
NO |
|
C. Protected classification characteristics under
state or federal law |
Gender, age, date of birth, race and ethnicity, national origin, marital status,
and other demographic data |
NO |
|
D. Commercial information |
Transaction information, purchase history, financial details, and payment
information |
NO |
|
E. Biometric information |
Fingerprints and voiceprints |
NO |
|
F. Internet or other
similar network activity |
Browsing history, search
history, online behavior, interest
data, and interactions with our and other
websites, applications, systems,
and advertisements |
NO |
|
G. Geolocation data |
Device location |
NO |
|
H. Audio, electronic, sensory,
or similar information |
Images and audio, video or call recordings
created in connection with our business activities |
NO |
|
I. Professional or employment-related
information |
Business contact details in order
to provide you our Services at a business level or job title, work history,
and professional qualifications if you apply for
a job with us |
NO |
|
J. Education Information |
Student records and directory
information |
NO |
|
K. Inferences drawn from collected
personal information |
Inferences drawn from any of the
collected personal information listed above to create a profile or summary about,
for example, an individual’s preferences and
characteristics |
NO |
|
L. Sensitive personal Information |
|
NO |
We may also
collect other personal information outside of these categories through instances
where you interact with us in person, online, or by phone or mail in the context
of:
•
Receiving
help through our customer support channels;
•
Participation
in customer surveys or contests; and
•
Facilitation
in the delivery of our Services and to respond to your inquiries.
We will use and
retain the collected personal information as needed to provide the Services or
for:
•
Category
A - As long as the user has an account with us
Sources of
Personal Information
Learn more about
the sources of personal information we collect in "WHAT INFORMATION DO WE
COLLECT?"
How We Use and
Share Personal Information
Learn about how we
use your personal information in the section, "HOW DO WE PROCESS YOUR
INFORMATION?"
Will your
information be shared with anyone else?
We may disclose
your personal information with our service providers pursuant to a written
contract between us and each service provider. Learn more about how we disclose
personal information to in the section, "WHEN AND WITH WHOM DO WE SHARE
YOUR PERSONAL INFORMATION?"
We may use your
personal information for our own business purposes, such as for undertaking
internal research for technological development and demonstration. This is not
considered to be "selling" of your personal information.
We have not
disclosed, sold, or shared any personal information to third parties for a business
or commercial purpose in the preceding twelve (12) months. We will not sell or
share personal information in the future belonging to website visitors, users,
and other consumers.
Your Rights
You have rights
under certain US state data protection laws. However, these rights are not
absolute, and in certain cases, we may decline your request as permitted by
law. These rights include:
•
Right
to know whether or not we are processing your personal data
•
Right
to access your personal data
•
Right
to correct inaccuracies in your personal data
•
Right
to request the deletion of your personal data
•
Right
to obtain a copy of the personal data you previously shared with us
•
Right
to non-discrimination for exercising your rights
•
Right
to opt out of the processing of your personal data if it is used for targeted advertising
(or sharing as defined under California’s privacy law), the sale of personal
data, or profiling in furtherance of decisions that produce legal or similarly
significant effects ("profiling")
Depending upon the
state where you live, you may also have the following rights:
•
Right
to obtain a list of the categories of third parties to which we have disclosed personal
data (as permitted by applicable law, including California's and Delaware's
privacy law)
•
Right
to obtain a list of specific third parties to which we have disclosed personal data
(as permitted by applicable law, including Oregon’s privacy law)
•
Right
to limit use and disclosure of sensitive personal data (as permitted by applicable
law, including California’s privacy law)
•
Right
to opt out of the collection of sensitive data and personal data collected through
the operation of a voice or facial recognition feature (as permitted by applicable
law, including Florida’s privacy law)
How to Exercise
Your Rights
To exercise these
rights, you can contact us by submitting a data subject access request, by
emailing us at support@rhinoshieldcrm.com, or by referring to the contact details
at the bottom of this document.
Under certain US
state data protection laws, you can designate an authorized agent to make a
request on your behalf. We may deny a request from an authorized agent that does
not submit proof that they have been validly authorized to act on your behalf
in accordance with applicable laws.
Request
Verification
Upon receiving
your request, we will need to verify your identity to determine you are the
same person about whom we have the information in our system. We will only use personal
information provided in your request to verify your identity or authority to
make the request. However, if we cannot verify your identity from the
information already maintained by us, we may request that you provide
additional information for the purposes of verifying your identity and for
security or fraud-prevention purposes.
If you submit the
request through an authorized agent, we may need to collect additional
information to verify your identity before processing your request and the agent
will need to provide a written and signed permission from you to submit such request
on your behalf.
Appeals
Under certain US
state data protection laws, if we decline to take action regarding your request,
you may appeal our decision by emailing us at support@rhinoshieldcrm.com.
We will inform you in writing of any action taken or not taken in response to
the appeal, including a written explanation of the reasons for the decisions.
If your appeal is denied, you may submit a complaint to your state attorney
general.
California
"Shine The Light" Law
California Civil
Code Section 1798.83, also known as the "Shine The Light" law, permits
our users who are California residents to request and obtain from us, once a year
and free of charge, information about categories of personal information (if
any) we disclosed to third parties for direct marketing purposes and the names
and addresses of all third parties with which we shared personal information in
the immediately preceding calendar year. If you are a California resident and
would like to make such a request, please submit your request in writing to us
by using the contact details provided in the section "HOW CAN YOU CONTACT
US ABOUT THIS NOTICE?"
11. DO WE MAKE
UPDATES TO THIS NOTICE?
In Short: Yes, we
will update this notice as necessary to stay compliant with relevant laws.
We may update this
privacy notice from time to time. The updated version will be indicated by an
updated "Revised" date at the top of this privacy notice. If we make material
changes to this privacy notice, we may notify you either by prominently posting
a notice of such changes or by directly sending you a notification. We
encourage you to review this privacy notice frequently to be informed of how we
are protecting your information.
12. HOW CAN YOU
CONTACT US ABOUT THIS NOTICE?
If you have
questions or comments about this notice, you may email us at support@rhinoshieldcrm.com
or contact us by post at:
Rhino Shield CRM
LLC
1024 E Vista Del
Cerro Dr.
Tempe, AZ 85281
United States
13. HOW CAN YOU
REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the
applicable laws of your country or state of residence in the US, you may have
the right to request access to the personal information we collect from you,
details about how we have processed it, correct inaccuracies, or delete your
personal information. You may also have the right to withdraw your consent to
our processing of your personal information. These rights may be limited in
some circumstances by applicable law. To request to review, update, or delete
your personal information, please fill out and submit a data subject access
request.